Not happy? No problem! Just follow our money-back guarantee protocol to receive a full refund.
If you aren't in Love with your purchase, We're proud to offer a risk-free 30-day money-back guarantee!
If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
How to claim your money back:
1. To be eligible to claim a refund, products must have purchased from www.MilaBeauty.co
2. The product must be in an unused condition. For all other reasons, due to hygiene reasons, we do not offer refunds on any of our products.
2. On the day your order is delivered, email a customer care representative at firstname.lastname@example.org or Contact us Here! with the subject header "Refund" or "30 Day Money-Back Guarantee" with a detailed reason for return and pictures or a video of the product that supports your reason.
- Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
Note: Warehouse is abroad
3. Once approved, return the product (in its original packaging) via a trackable mail service to the address provided by our customer care representative.
4. Incomplete, indecipherable or illegible claims will be deemed invalid.
Real postage costs for the sending and return of the product are the full responsibility of the Claimant and will not be refunded.
5. Once returned, our Product's purchase price will be refunded to you.
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at email@example.com with pictures of the damaged item and order number. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
We are not responsible for stolen or lost packages confirmed as successfully delivered to the address provided for the order. Upon inquiry, we can confirm the delivery with the shipping company and the address provided.