Customer care

We will be happy to change the shipping address for you order! Please email our Customer Service team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Once the order has been accepted on the website, most orders are dispatched within a few hours of receiving by our warehouse. Due to this it's almost impossible for us to change the address. We can try to change the address while the order is still processing but this is no guarantee that we will be able to. Most packages can be diverted once they are with the destination delivery  partner (For Eg. USPS in the USA or Royal Mail in the UK) by calling them directly with your tracking number. 

It will take usually between 1-2 business days.

- you can easily track your order here >> TRACK ORDER 

Please email our Customer Service team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address

Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Service team, within 14 days of the last tracking update, with your order number and tracking information so we can investigate this for you.

Once your order ships, we are unable to make any changes to the shipping address.

You should still be able to update your address with the local shipping provider once it is handed over to them.

We currently don’t have a phone number for customer service inquiries.


If you can’t find what you’re looking for or need help regarding your order, our Customer Service team will be more than happy to assist you

If something is still missing, please contact us immediately at info@milabeauty.co

HIGH FREQUENCY THERAPY WAND Q&A

We have designed these tools at the optimal frequency and design to treat the skin effectively, safely, and painlessly. These have been tested and proven very effective, safe, and simple to use. Our devices are designed at a frequency of 50-60 Hz, a voltage of 110v/220v, and a high frequency Vibration of 220 million/sec. Our High Frequency Device has a gage dial on the front of the device which allows you to control the strength of the device to your comfort and we always recommend low-mid range as ideal.

Results vary depending on the severity of the acne and how their skin responds to it. We suggest at least 2 weeks of consistent use (5 - 15mins 3 times per week) to see a noticeable difference. Sometimes your skin needs a little time more adjusting to the treatment.

You do not need to replace the gas. The neon gas is generated by plugging the device in. The only thing that would need a replacement is if one of the electrodes broke.

This device is not recommended for use if you are pregnant, have a pace maker, or heart condition

This can be used on your whole body. We still recommend only 2 to 3 minutes on one area and a max of 20 minutes for total use. Although this does not pose a risk to the skin, we suggest avoiding use directly on tattoos.

Yes! The High Frequency device can be used as a spot treatment. You can use this before or after micro-needling.

This device is safe for all skin types and complexions and will not cause discoloration for dark skin. Please be sure to cleanse before use and do not apply a peel before using.

Yes, of course! The High Frequency Device will still emit oxygen to the skin even on men with beards.

Unless you have a pacemaker it is safe to use. We do not recommend use for anyone with a pacemaker. This is safe to use on other areas of your body. This device releases oxygen to the skin, killing acne causing bacteria. This could be used for ingrown hairs around the bikini line, back acne, or on the chest and neck.

We suggest to wait until your face has fully healed before using, but you may use the High Frequency device after receiving laser treatment.